Privacy policy

1. Who we are

AspireVita is the trading name of Aspire Pinnacle Ltd, a company registered in England and Wales (Company no: 14332860). Our registered office is at Maxi House, Halesfield 20, Telford, TF7 4QU, United Kingdom. Our office is at The Quad, Ironmasters Way, Overdale, Telford, TF3 4NT, United Kingdom.

For the purposes of data protection legislation, Aspire Pinnacle Ltd is the data controller, registered with the Information Commissioner’s Office (ICO), registration number ZB615104. If you have any questions about how we handle your data, you can contact us at info@aspirevita.com.

2. What data we collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number, company name, and job title when you contact us or submit an enquiry.
• Usage data: information about how you use our website, including pages visited, time spent, and referral sources. This is collected via cookies and analytics tools (see our cookie policy).
• Technical data: IP address, browser type, operating system, and device information collected automatically when you visit our website.
• Communication data: records of correspondence if you contact us by email, phone, or other means.

3. How we use your data

We use personal data for the following purposes:

• To respond to your enquiries and provide the services you request.
• To send you information relevant to your enquiry or ongoing engagement with us.
• To improve our website and understand how visitors use it.
• To comply with legal obligations and protect our legitimate interests.

Enquiries through our contact form. When you send the form on our contact page, the details you enter (your name, email address and message, and anything optional you add: your company, phone number, the services you are interested in, your timeline, budget, preferred call times and how you heard about us), with the page of our website you came from, are sent by email to AspireVita and kept in our Google Workspace account. We use them only to reply to you and to send you information about your enquiry. Google may process this data outside the UK, under its data processing terms and the safeguards they include.

4. Legal basis for processing

We process your personal data on the following legal bases under the UK GDPR:

• Consent: where you have given clear consent for us to process your data for a specific purpose (e.g., analytics cookies).
• Legitimate interest: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Contractual necessity: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: where we need to process your data to comply with a legal requirement.

5. Data sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website and business, such as hosting providers (Cloudflare, which also passes the enquiries sent through our contact form to us), analytics services (Google Analytics), and email and document services (Google Workspace, where those enquiries are kept). All third-party providers are required to process your data securely and in accordance with applicable data protection laws.

6. International transfers

Enquiries sent through our contact form are kept in our Google Workspace account. Google may process this data outside the UK, under its data processing terms and the safeguards they include. Where client project data is hosted and processed is agreed with each client before any build starts, including UK or EU hosting.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiries, including those sent through our contact form, are kept only as long as needed to respond to them and follow them up. Analytics data is retained in accordance with our analytics provider’s data retention settings.

8. Your rights

Under the UK GDPR, you have the following rights:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data in certain circumstances.
• Right to restrict processing: request that we limit how we use your data.
• Right to data portability: request a copy of your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@aspirevita.com. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your experience and to analyse website traffic. For full details on the cookies we use and how to manage your preferences, please see our cookie policy.

10. Security

We take the security of your data seriously. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction. These measures include encryption, access controls, and regular security reviews.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact and complaints

If you have questions about this policy or wish to make a complaint about how we handle your data, please contact us:

• Email: info@aspirevita.com
• Phone: +44 7818 963548

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.